Property Management

Contact Details

Property Management Telephone: 07 5570 2333
Fax: 07 5570 3863
Email: rentals@rwsp.net

16 Orchid Avenue
Surfers Paradise 4217

View the Property Management team

Background

Property management has become a specialised field with vast legal implications. The need to have your property managed by a professional property management team is now more important than ever.

At Ray White Surfers Paradise, we know what is truly important to you… profit, protection and communication at a fair price.

At Ray White Surfers Paradise, we believe that the purchase or sale for real estate and the management of your property should be a positive, profitable and enjoyable experience.

Our office is the leading property management office on the Gold Coast. We have the highest profile among both buyers and sellers and our investment property management services are the most comprehensive available.

Consistent high performance has resulted in Ray White Surfers Paradise being the Number 1 office in the entire Ray White network throughout Australasia for the past thirteen years. We have also won the Real Estate Institute of Queensland (REIQ) Agency of the Year Award.

Our sole purpose is to provide a world class real estate service by applying our time, knowledge and negotiating skills to maximize our client’s satisfaction.

We pay particular focus on maintaining a stringent training program to ensure our team is at the leading edge of technology and legislation. Through training, we strive to combine new ideas and innovative research with experience to provide you with the best possible service and advice.

Selecting A Managing Agent

Your rental investment property is one of the single most important investments you are likely to make. At Ray White Surfers Paradise we provide a specialist Business Development Department dedicated to getting to know your investment property and your individual needs. We do more for you than just collect the rent. Questions you may ask will readily be answered by our specialist Business Development Managers prior to any marketing or even obtaining a tenant. This is where we use our local knowledge and questions are answered like – “What are the other properties on the market achieving? How strong is the current demand for a property like mine? What rent level is achievable and will it satisfy your requirements while maximising your occupancy and rental return? What do I get for my management fee, what ongoing services do you provide? Of course, legislation only allows us to act on your behalf if our instructions are in writing. This can all be addressed and discussed initially. Feel free to contact our office for a management or marketing proposal or to discuss your needs further.

Promoting/Marketing Your Asset

Advertising is the most effective way of promoting and attracting prospective tenants to your property

Our specialist leasing consultant supervises finding the best tenant for your valuable investment property. This property management professional is not out chasing arrears or arranging maintenance. Our leasing consultant is working all day, every day to find the right tenant for your property. This allows us to achieve the best possible return for your investment. Local knowledge is vital.

At Ray White Surfers Paradise, we have our own marketing division and can expose your property to the widest possible number of prospective tenants by utilizing local newspapers and multiple internet sites. Innovative marketing strategies attract the greatest number of tenant enquiry.

Selecting The Right Tenant

We are particularly discerning when it comes to maintaining the quality of tenants for our managed properties.

We will not compromise our reputation of providing our clients with the most suitable tenants to lease their properties.

Our philosophy is always to be critically selective with tenants because our aim is for you to have a hassle free tenancy.

Our Services To You – Managing Your Asset

Regular inspections are a major part of how we care for your investment property, ensuring that you achieve continual occupancy and maximum return.

To achieve this, the property must be presented and maintained in the best possible manner.

Prior to each tenant’s occupancy, a condition report is prepared which thoroughly details all aspects of the property, including an inventory if applicable. Routine inspections of your property are made regularly depending on your needs and legislative requirements. This allows us to ensure the tenant is upholding their responsibility to care for the property.

Following each routine inspection, you will receive a comprehensive report on the overall condition of the property.

Communication Is The Key

Email, Phone and Fax Correspondence

There are many ways to communicate effectively in this day and age. We have three main channels of contact for our customers and clients:

Email is available to you 24 hours a day. At Ray White Surfers Paradise we endeavour to respond during business hours at the first available opportunity or within 24 hours. We have a dedicated computer available for internet database checks and email enquiry.

All business related matter phone calls are best made during business hours, so all information is accessible and on hand within the office. Phone contact is available 6 days per week via our main reception and mobile phone access.

Fax correspondence is the other alternative channel; we have a dedicated 24 hour fax line that is checked regularly during business hours. We endeavour to respond to faxes and correspondence in a timely manner during business hours.

Newsletter

Our Property Management Dept provides a monthly newsletter to all our owners and investors to keep you informed on news and happening events that occur within the industry and also on our Department. This is very educational for owners and investors to keep up to date with legislation changes and advise on insurance issues etc. These newsletters will also be available to download from our website for future reference.

Receiving your Statement and Funds

Your statement of rent funds collected is forwarded to you via email each month detailing your rental income for the past month. This includes information like your current rental amount, brief tenant details and the amount paid into your nominated bank account. Payment of your funds are via Electronic Funds Transfer direct.

End of Financial Year Statement

At the end of each Financial Year we will provide to you via email a summary of income and expenditure for your investment property which is ready for your accountant. It is important to keep your monthly statements to clarify any queries your accountant may have with your end of financial year statement. All the hard work is done for you.

Protecting Your Asset

Insurance – Protecting our Owners

Your property is an important asset that is worth protecting, your investment is also worth protecting. As there is an unavoidable degree of risk associated with owning something of value, we strongly recommend as an optional extra that the property owners take out specialised Landlord Protection Insurance from a dedicated landlord protection insurance company. This insurance offers peace of mind for rent default and negligent and malicious damage and can also cover your contents such as curtains, carpets etc. Please contact us for further information or a brochure.

Building Insurance – Why we strongly recommend it

If your investment property is a house then, it is important to insure the actual building, which involves a separate policy to the ones listed above. While rental units are insured with the Body Corporate in most cases, houses require building insurance policies to cover the building in the case of damage.

As part of most building insurance policies, an owners fixtures and fittings such as carpets and curtains etc… are covered as an extension. Beyond this cover is also normally included for public liability. These details and more are an important distinction from a standard policy and that needed for an investment property.

Units, townhouses or other properties involving a Body Corporate have different building insurance needs. As previously stated the basic building is covered by the Body Corporate, however a owners fixtures and fittings are NOT covered. This coupled with a need to cover the public liability risk for tenants and their guests inside the property makes Landlord Protection Policy very appealing for owners of units. These requirements are included in many policies of this type.

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